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RBS Customer Charter Is A Step In The Right Direction, Says Which? today reports that Royal Bank of Scotland aims to resolve the fundamental problems in banking.00-00-0000

As Royal Bank of Scotland (RBS) launch their Customer Charter Which? chief executive, Peter Vicary-Smith says:

“Which? knows people are concerned about the lack of good financial products available, irresponsible lending and the poor customer service they too often receive in banks.

“While RBS’s Customer Charter is a positive step to improve performance for consumers, banks must implement the recommendations of the Future of Banking Commission* to resolve the fundamental problems in the sector.”

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