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A leading debt management company is reporting a rise in the numbers of its customers who cite loss of sleep as a direct result of debt anxiety as a major catalyst for contacting the company for help.
Annual average household expenditure is estimated to be £35,978. The corresponding figure for a household where the main occupant is 65 – 74 is £23,711 and £15,139 where they are aged 75 and over
A third of workers are more likely to go into work ill because of the economic downturn, a survey reveals. The study of 1,600, found that 30 per cent of workers are now more inclined to go to work sick as a result of the current economic climate. Around half of those choosing to turn up for duty while sick said the most important factor in their decision was job security.
With the recent Macmillan study showing cancer sufferers and their families are 20 times more likely to ask for help about financial issues, than about death and dying, Chartis Direct reports increased interest in its unique cancer insurance products WellWoman and CancerCare, which give cash payouts on diagnosis of cancer.

Edition 23 24-07-2011
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Cancelled Holiday<br />

Dear Liz,
I wonder if you could help solve this problem. Back in March, due to ill health I had to cancel my flight with Virgin Atlantic to Delhi. I did this by phone on March 14 th and was told I would recieve confirmation. I have received a refund of the taxes.
I have submitted an insurance claim for the flight and holiday booked with a small firm in Rajasthan. I have phoned several times, emailed and written a letter to Virgin asking for a cancellation invoice as required by Drakefiield Insurance on behalf of the AA. When I phone I am told the document will be sent. My emails receive no more than a standard generated message and my letter has not had any response. Consequently I am totally frustrated and now very angry with Virgin for their dire customer relations and ignoring what surely is the simplest request. The tour company in India sent a response by post which I received within 9 days!
So without Virgin's help the insurance company will not procede. This is even more frustrating as I would like to rebook the flight for next year - but with Virgin?
What can I do ?
Your help and advice would be appreciated
John Whitby

Dear John,

 

this is exactly what you say it is - a case or poor customer service. You will probably get the necessary document eventually but you have to keep pestering them. Resilience - and polite persistence - is the key. 

 

I wonder whether you have booking/cancellation/claim references you could let me have and I will attempt to help speed things up. 

 

All the best, LizB. 

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