The material on this website is for information only
and is not intended as any recommendation or endorsement of any products or companies mentioned. We are not licensed by the FSA to give financial advice, and none of the material on this website constitutes or is intended to constitute financial ...
News
How to bag yourself a nest egg with a savings superstore  This is MoneyHargreaves Lansdown, Flagstone, Octopus and Raisin currently dominate the cash savings platform market - and, here, we rate them.
Gulf International Bank Uk LTD Continues to Hold Position in Capitalonefi (COF); Saratoga Research & Investment Management Raised Its Holding in Disney Walt Co (DIS) by $4.40 Million  The MoveefySaratoga Research & Investment Management increased its stake in Disney Walt Co (DIS) by 9.71% based on its latest 2018Q3 regulatory filing with the SEC.
QUIZ: How comfortable are YOU financially? (this poll says you need two homes)  South Wales ArgusHAVING savings, being debt-free and going on two holidays a year means you're 'comfortable', according to a study.
Top Flybe shareholder threatens legal challenge over £2m bid  Sky NewsBy Mark Kleinman, City editor. Flybe's biggest shareholder has launched a stunning attack on its directors, accusing them of breaching their duties to investors ...
Damning verdict on our abused welfare system - EXPRESS COMMENT  ExpressJUDGE Angela Nield has delivered a damning verdict on our welfare system describing it as 'cumbersome and too heavily reliant on claimants' honesty'.
Have you met...
Latest Members:


shoessalesis


AASHI


dermavixcream


karenminton


samuel


david john


Nathanloya

 

Cancelled Holiday<br />

Dear Liz,
I wonder if you could help solve this problem. Back in March, due to ill health I had to cancel my flight with Virgin Atlantic to Delhi. I did this by phone on March 14 th and was told I would recieve confirmation. I have received a refund of the taxes.
I have submitted an insurance claim for the flight and holiday booked with a small firm in Rajasthan. I have phoned several times, emailed and written a letter to Virgin asking for a cancellation invoice as required by Drakefiield Insurance on behalf of the AA. When I phone I am told the document will be sent. My emails receive no more than a standard generated message and my letter has not had any response. Consequently I am totally frustrated and now very angry with Virgin for their dire customer relations and ignoring what surely is the simplest request. The tour company in India sent a response by post which I received within 9 days!
So without Virgin's help the insurance company will not procede. This is even more frustrating as I would like to rebook the flight for next year - but with Virgin?
What can I do ?
Your help and advice would be appreciated
John Whitby

Dear John,

 

this is exactly what you say it is - a case or poor customer service. You will probably get the necessary document eventually but you have to keep pestering them. Resilience - and polite persistence - is the key. 

 

I wonder whether you have booking/cancellation/claim references you could let me have and I will attempt to help speed things up. 

 

All the best, LizB. 

Read more questions ...
Advertise with us  |  Privacy  |  Terms & Copyright                                                                                     Website maintained by USP Networks