The material on this website is for information only
and is not intended as any recommendation or endorsement of any products or companies mentioned. We are not licensed by the FSA to give financial advice, and none of the material on this website constitutes or is intended to constitute financial ...
News
Why Delaney got the red card | Ireland  The TimesWithin three months of the Football Association of Ireland (FAI) hiring Martin O'Neill and Roy Keane in 2013 as the national team's managers, it was behind on ...
Holiday rentals are no picnic | Money  The TimesNever underestimate the cost of cleaning, laundry and management of holiday letting (“Buy-to-let crackdown fuels boom in holiday rentals”, last week). I've done ...
Leinster House gets new Indo scoop | Ireland  The TimesThe exodus from journalism to Leinster House is running at a rate of one a week. Latest to flee the fourth estate is Laura Larkin, political correspondent with the ...
Tay 'Firefly' Fisher: I bounced myself off New York's mean streets  The TimesAt the age of 33, the American basketball player Tay “Firefly” Fisher is already planning his retirement. As a trained teacher, he says he can always switch to ...
Question of money: how can we profit from an inheritance?  The TimesQ My husband and I are both about 60. We are about to sell a property he inherited, from which we hope to receive about €160000 after taxes, fees, and so on.
Have you met...
Latest Members:


markjohn6817


bangbakat


dei hanck


Darle


Jack Tucker


redswitches


turbotaxsupport

 

Cancelled Holiday<br />

Dear Liz,
I wonder if you could help solve this problem. Back in March, due to ill health I had to cancel my flight with Virgin Atlantic to Delhi. I did this by phone on March 14 th and was told I would recieve confirmation. I have received a refund of the taxes.
I have submitted an insurance claim for the flight and holiday booked with a small firm in Rajasthan. I have phoned several times, emailed and written a letter to Virgin asking for a cancellation invoice as required by Drakefiield Insurance on behalf of the AA. When I phone I am told the document will be sent. My emails receive no more than a standard generated message and my letter has not had any response. Consequently I am totally frustrated and now very angry with Virgin for their dire customer relations and ignoring what surely is the simplest request. The tour company in India sent a response by post which I received within 9 days!
So without Virgin's help the insurance company will not procede. This is even more frustrating as I would like to rebook the flight for next year - but with Virgin?
What can I do ?
Your help and advice would be appreciated
John Whitby

Dear John,

 

this is exactly what you say it is - a case or poor customer service. You will probably get the necessary document eventually but you have to keep pestering them. Resilience - and polite persistence - is the key. 

 

I wonder whether you have booking/cancellation/claim references you could let me have and I will attempt to help speed things up. 

 

All the best, LizB. 

Read more questions ...
Advertise with us  |  Privacy  |  Terms & Copyright                                                                                     Website maintained by USP Networks