The material on this website is for information only
and is not intended as any recommendation or endorsement of any products or companies mentioned. We are not licensed by the FSA to give financial advice, and none of the material on this website constitutes or is intended to constitute financial ...
The GuardianBank of England plans to make banks hold up to £10 billion more capitalReutersThe central bank said credit conditions in Britain had largely recovered from the financial crisis as banks began to lend more freely, and warned that asset prices were vulnerable to a big rise in interest rates and emerging market risks. "Following ...Surge in consumer lending could prompt Bank of England interventionThe GuardianRBS and Standard Chartered singled out as BoE unveils stress test October consumer credit rises strongly, mortgage approvals edge higherMoney MarketFinancial Times -Property Reporterall 89 news articles »
Interest free periods at all time high: five major risksAOL Money UKMatt Sanders,'s credit card spokesperson, commented: "As credit card companies compete for customers, offering a longer 0% introductory period has become the go-to way of attracting consumers. The appeal is clear - a longer period of 0% ...
AOL Money UKHomebuyers mortgage approvals rose in October following dropAOL Money UKJoanna Elson, chief executive of the Money Advice Trust, the charity that runs National Debtline, said: "Today's figures confirm that we are in the middle of a significant and prolonged rise in borrowing by households, with consumer credit now growing ...U.K. Mortgage Approvals Increase MarginallyRTT Newsall 7 news articles »
Hargreaves LansdownWhat's your pension plan B?Hargreaves LansdownGiven the uncertainty and potential for further rule changes, it is now more important than ever to ensure that you make adequate personal pension provision. Our free guide gives 10 simple ideas to improve your personal pension. ... The flip side is ...
The GuardianPlan UK suffers computer and data theftThe GuardianPlan UK said no debit or credit card details were taken, and the information obtained by the thieves “cannot be used directly to access supporters' bank accounts”. It added that the security measures in place meant that obtaining the personal ...and more »
Have you met...
Latest Members:


Sloane Beck




Kathryn Moore



Compensation from Utility Companies

Brits miss out on more than £60 million of unclaimed compensation each year

Brits are failing to claim nearly £1.2 million of compensation every week from their energy and water companies, according to research commissioned by,  ( the free online complaints service*.  The study, carried out by international research agency YouGov, revealed that 69 per cent of people are unaware that they can claim compensation from these suppliers when they receive unsatisfactory service.
Electricity, gas and water companies are required by law to meet a number of guaranteed service standards*, but the majority of Brits assume poor service and situations such as these suppliers missing appointments are just a fact of life. Worryingly, 89 per cent of people polled were unaware that they are entitled to £20 if these suppliers miss a scheduled appointment. Furthermore, 94 per cent of people did not know that if their water company fails to inform them if they are going to turn up in either the morning or afternoon they could claim the same amount.
A mere two per cent of people questioned had requested compensation from a household utilities supplier following a breach of standards in the last 12 months. Lack of awareness of rights was the key barrier to complaining and, once they had been informed of what they are entitled to, 40 per cent of people insisted that they would make a claim in the future. Fears that the process was too complex (one per cent) and not knowing how to make the claim (two per cent) also held back consumers. Twelve per cent of respondents stated that they would have made a claim last year if they had known the correct process, which equates to more than £60m unclaimed compensation in Great Britain last year.  
Inde Uppal, CEO Disputer Limited, comments: “Failing to complain has become something of a British pastime and when faced with substandard services or products we tend to just grin and bear it. More often than not, people are also unaware of their rights or simply don’t have the time to deal with a complaint in the right way. Raising awareness of the fact that energy and water suppliers can be held accountable will not only help consumers gain some welcome compensation, but also kick-start suppliers into improving their customer service.”
According to the study:
-          Women were less aware of their rights than men, with almost three quarters (72 per cent) revealing they had no idea about the consumer rights presented in the survey, compared to 65 per cent of men
-          Londoners proved to be the least aware, with nearly three quarters not being familiar with any of the compensation situations
-          People in the South West showed themselves to be the most savvy, with less than two thirds (63 per cent) admitting to not knowing their claim entitlements has partnered with Which? Legal Services, CEDR and Minister Law solicitors to ensure consumers receive the right advice and services to help them get what they are entitled to.
To make things as simple as possible, will:
•         Create your complaints emails
•         Remind you when to escalate a case
•         Provide templates to assist you in complaining
•         Provide a complete time and date stamped personal record of correspondence via
•         Advise you on what you can consider as your next steps if you cannot resolve your complaint
Poor customer service situations that warrant compensation of £20:
•    Failure of your water supplier to dispatch a substantive reply in response to a written query about the correctness of an account
•    Failure of your electricity/ gas/water supplier to turn up during a scheduled two hour appointment slot
•    Failure of your water supplier to supply written notice at least 48 hours in advance of your water supply being cut off for more than four hours
•    Failure to give at least 48 hours notice before your gas/electricity power supply is cut off
•    Failure of your water company to inform you if an appointment is in the morning or afternoon

Advertise with us  |  Privacy  |  Terms & Copyright                                                                                     Website maintained by USP Networks